FAQs

It may have sold out or been temporarily removed. Use the search bar at the top of the site to look for it by name. If you still can't find it, email us — if it's coming back in stock we'll let you know.

We're online only, which is how we're able to bring you such a wide range of stuff and things at great prices. Our mailing address is 2071 S. Pacheco St. Unit 6099, Santa Fe, NM 87505.

You can reach us by email at info@stuffandthings.com, by phone at (505) 695-2112, or through our Contact page. We typically respond within 1–2 business days.

If your order hasn't shipped yet, yes — contact us right away and we'll update it. Once it's shipped we unfortunately can't redirect packages, so it's important to double-check your address at checkout.

First check your spam or promotions folder — it sometimes ends up there. If it's not there, there may have been a typo in your email address at checkout. Contact us at info@stuffandthings.com or (505) 695-2112 and we'll sort it out.

Once your order ships you'll get a confirmation email with a tracking number. Click the link in that email or head to the carrier's website and enter your tracking number there. If you can't find your confirmation email, check your spam folder or contact us and we'll resend it.

Orders can be changed or cancelled within 24 hours of being placed. After that they're usually already in the fulfillment process and harder to stop. Email us immediately at info@stuffandthings.com or call (505) 695-2112 and we'll do everything we can to help.

We're sorry — that's not okay. Email us at info@stuffandthings.com within 7 days of delivery with your order number and a photo of the damage and we'll make it right. No hassle, no runaround.

Once we receive and inspect your return, refunds are processed within 3–5 business days. Depending on your bank or card issuer, it may take an additional 5–10 business days to appear on your statement.

If your item arrived damaged or we sent the wrong thing, we cover return shipping completely. For change-of-mind returns, return shipping is the responsibility of the buyer.

We accept returns within 30 days of delivery. Items need to be unused and in their original packaging. To get started, email us at info@stuffandthings.com with your order number and the reason for your return and we'll take it from there.

Tracking can sometimes take 24–48 hours to start updating after your shipment confirmation email. If it's been more than 3 business days with no movement, reach out at info@stuffandthings.com and we'll look into it for you.

Right now we ship within the United States only. We know — bummer. We're working on it though, so stay tuned.

Yes! Free shipping on all orders over $75. For orders under $75, shipping rates are calculated at checkout based on your location and the size of your order.

Most orders ship within 1–3 business days and arrive within 5–10 business days. Some larger items like furniture may take a bit longer. You'll get a tracking number by email the moment your order ships so you can follow it the whole way.